Key Factors of Success and Failure between Two Internet Service Providers (GoranNet ISP) & Fanoos Telecom in IRAQ

Tharwat, Rozha (2018) Key Factors of Success and Failure between Two Internet Service Providers (GoranNet ISP) & Fanoos Telecom in IRAQ. Diploma thesis, The American University of Iraq, Sulaimani.

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Abstract

The purpose of writing this thesis is to identify the main factors that lead to a success or failure in a business in the internet service providers industry. The research focused on company’s choice of technology, the services offered, management of human assets, customer services and supports.in this research two firms (GoranNet ISP& Fanoos telecom)were taken as examples of success and failure and the result showed that choosing the right technology having the agility to respond to market demand, increasing switching cost, providing a high quality service and support and the ability to address all customers requirement are key factors of success, not being able to address the above could result in failure.

Item Type: Thesis (Diploma)
Additional Information: Cohort 11
Subjects: University Thesis > MBA Thesis
University Thesis > MBA Thesis
Depositing User: N/A AUIS Library
Date Deposited: 20 Jun 2018 06:29
Last Modified: 20 Jun 2018 06:29
URI: http://eprints.auis.edu.krd/id/eprint/99

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